Nike Headwear CSR Position

Nike Headwear CSR Position

Paramount Apparel, International, LLC. – DBA: Imperial 

Job Description

Title: Customer Service Representative (CSR) 

Report to: Director of Sales Administration

Department: Nike Headwear

FSLA Status: Non-Exempt


Position Summary: Paramount Apparel, DBA: Imperial is in search of a self-directed Customer Service Representative (CSR) who can manage customer accounts, communicate with outside sales representatives, and handle other projects as assigned.  Following training, this is a hybrid remote position, meaning a portion of, but not all, job functions can be performed remotely (up to 2 days a week remote – schedule at the manager’s discretion) This position reports directly to the Director of Sales Administration 

Duties and Responsibilities

  • Communicate with sales representatives from licensed team dealers 
  • Understand color patterns, product styles, and other information necessary for maintaining processes and offering product suggestions to customer
  • Responsible for maintaining a high level of professionalism with customers
  • Build relationships with the customers 
  • Learn and understand purchase order details and art proofs
  • Communicate with customers, internal and external team members, over email and phone systems in regards to order progress, order tracking, and other communications
  • Able to perform all processes digitally
  • Work with company related websites and website orders, understand functionality & identify errors or areas of improvement
  • Other duties as assigned by direct supervisor

Qualifications and Skills

  • High School Diploma or equivalent (Preferred)
  • Customer service experience (Preferred)
  • Excellent verbal and written communication skills
  • Strong Organizational skills
  • Ability to manage multiple projects simultaneously  
  • Capable to deal promptly with various types of customer demands
  • Basic understanding of Google Suite, Microsoft Word & Excel
Job Category: Sales
Job Type: Full Time
Job Location: Bourbon (MO) Remote

Apply for this position

If you have any questions, please contact the Employment Coordinator via email at [email protected]

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