Title: Customer Service Representative (CSR)
Report to: CSR Manager
Department: Imperial- Golf
FSLA Status: Non-Exempt
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Position Summary: Imperial, a company in Bourbon, MO is in search of a self-directed Customer Service Representative (CSR) who can manage customer accounts, communicate with outside sales representatives, and handle other projects as assigned. This is a hybrid remote position, meaning a significant portion of, but not all, job functions can be performed remotely. This position reports directly to the CSR Manager.
Duties and Responsibilities
- Manage customer accounts from initial orders to finalization
- Communicate with outside sales representatives as well as corporate and wholesale customers
- Understand color patterns, hat styles, and other information necessary for maintaining processes
- Responsible for maintaining a high level of professionalism with clients
- Answers questions from customers or individuals about products or directs them to the person able to assist them.
- Build relationships with customers and clients
- Understand company trademarks and registrations
- Learn and understand purchase order process and proof designs from art department
- Communicate with customers over multiple email systems
- Able to perform all processes digitally
- Work with company related websites and website orders
- Other duties as assigned
Qualifications and Skills
- High School Degree (Preferred)
- Customer service experience (Preferred)
- Excellent verbal and written communication skills
- Strong Organizational skills
- Ability to manage multiple projects simultaneously
- Capable to deal promptly with various types of client demands