Customer Service Representative

Title: Customer Service Representative (CSR)
Report to: CSR Manager
Department: Imperial
FSLA Status: Non-Exempt

Position Summary

Imperial is in search of a self-directed Customer Service Representative (CSR) who can manage customer accounts, communicate with outside sales representatives, and handle other projects as assigned. This is a level 3 remote position, meaning significant portion of, but not all, job functions can be performed remotely. This position reports directly to the CSR Manager.

Duties and Responsibilities

  • Manage customer accounts from initial orders to finalization
  • Communicate with outside sales representatives as well as corporate and wholesale customers
  • Understand color patterns, hat styles, and other information necessary for maintaining processes
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
  • Answers questions from customers or individuals about products or directs them to the person able to assist them.
  • Follows up on orders to ensure delivery by specified dates.
  • Build relationships with customers and clients
  • Proof designs from art department
  • Understand company trademarks and registrations
  • Learn and Understand purchase order process
  • Communicate with customers over multiple email systems
  • Work with company related websites and website orders

Qualifications and Skills

  • High School Degree (Preferred)
  • Customer service experience (Preferred)
  • Excellent verbal and written communication skills
  • Strong Organizational skills
  • Ability to manage multiple projects simultaneously
  • Capable to deal promptly with various types of client demands
Job Category: Sales
Job Type: Full Time
Job Location: Bourbon (MO)

Apply for this position

If you have any questions, please contact the Employment Coordinator via email at [email protected]

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